Delivery, Payment & Returns
Simple, transparent information about how we deliver, how you pay, and our returns guarantee.
How Our Ordering Process Works
You Order
Fill in your name and phone number. That's all we need-no credit card or prepayment required.
We Call to Confirm
Our team calls you within one working day to confirm your order, answer any questions, and arrange a convenient delivery time.
We Dispatch
Your order is dispatched within 1-2 working days. You'll receive tracking information so you know when to expect your package.
Receive & Pay
Your package arrives within 3-5 working days. You pay the courier in cash or by card when it's delivered. No online payment needed.
Delivery Information
Dispatch Time
Orders confirmed by phone are dispatched within 1-2 working days. We aim for next-day dispatch where possible.
Delivery Times
Typical delivery time is 3-5 working days depending on your location within the UK. Rural areas may take slightly longer.
Delivery Methods
We use reliable UK courier services. Your package will be tracked and you'll receive updates via text or email.
Delivery Areas
We deliver to all areas of the United Kingdom, including Scotland, Wales, Northern Ireland, and all English regions.
Shipping Cost
Shipping is included in the price you see. No hidden charges or surprises at delivery. Fully transparent pricing.
Order Tracking
Once your order is dispatched, you'll receive a tracking number so you can follow your package in real-time.
Payment Methods
Multiple convenient ways to pay on delivery
Cash on Delivery
Pay by cash directly to the courier. Straightforward and secure.
Debit or Credit Card
Pay by Visa or Mastercard directly to the courier with their contactless terminal. No online payment required.
No prepayment needed when you order. We don't take payment until your package arrives and you're ready to receive it.
14-Day Returns Guarantee
Your satisfaction is guaranteed
Full Refund Within 14 Days
If you're not completely satisfied with Alvus System, you can return an unopened bottle within 14 days of delivery for a full refund, including the delivery cost. No questions asked.
How to Return Your Order
- Contact our support team at +44 (0) 208 915 7456 or support@wristbio.world
- We'll provide you with a return label and instructions
- Send the unopened bottle back to us
- Receive your refund once we've received and inspected the return
Conditions
- The bottle must be unopened and in original condition
- Return must be initiated within 14 days of delivery
- Return postage is included (we provide a prepaid label)
- Refund will be processed within 14 days of us receiving your return
Contact Our Support Team
Any questions about delivery, payment or returns? We're here to help.
Phone
+44 (0) 208 915 7456
Monday-Friday: 9:00-17:00 GMT
support@wristbio.world
We reply within 24 hours